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If you need to cancel your order, please call us immediately. Most of the time shipping will take place within a few minutes after placing the order therefore the sooner you let us know the more chances we have to stop the shipment from being sent out. If the shipment has already been processed for departure, once you receive the items you may return them at your expense.
There are certain products within our catalogue that MAY NOT BE RETURNED OR EXCHANGED. Some items by their nature are simply not returnable.
We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Images on site may not always reflect actual product. Footrests or leg rests are not included with wheelchairs unless specified.
When calling us to request and process a RA please make sure you have the following information handy:
1. Customer Name (Buyer's name)
2. Purchase Order Number
3. Reason for the return
Provided you have followed the instructions from the Returns Department, and the policy above, you should contact our Returns Department with the proper tracking information on your return package. You are expected to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (7 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days.)
**Refunds that are passed 60 days from the day the order was placed will be refunded via check.
If your return is the result of our error, Discount Medical Supplies will pick up the shipping charges for your returned item and refund you the full amount of the purchase. Repackage the item in the original packaging and wait for Fed Ex or UPS to bring you a shipping label. Attach the shipping label to the return and deliver to UPS or Fed Ex.